Enhancing Broadband

Firmware Release - R4.3

Overview

To allow access to your ISP’s network the username and password inside a SpeedTouch router must equal the username and password setup within your ISP’s network.  If they become misaligned, i.e. you username or password within the router does not match the username and password within the network, an authentication issue is encountered.

Problem

The @ LED on your router will have transitioned from solid amber to a flashing amber and green.  The flashing amber and green @ LED shows the router cannot authenticate and there is most likely a mismatch between your routers username and password, and what is set in your ISP’s network.

Solutions

When an authentication error occurs, with regard to your username and password, it can be changed with the SpeedTouch routers by following these steps:

1. Browse in the router on the DEFAULT IP ADDRESS 192.168.1.254 or 10.0.0.138 (unless this has been changed)

You may be asked to enter a username and password (see the screenshot below) The default is username = Administrator and NO password.

If you do not know this security password you will need to hardware reset the router and reconfigure using the built in installation wizard (Click HERE).

Otherwise enter the Security username and password, and continue to the next step.

3. Click on 'Broadband Connection" then "Internet services'

4. Click 'View More'

5. Enter your ISP username and password, then > Click 'Connect'

6. If connected successfully you will be shown your connection information. If the connection fails, a authentication failure notification will appear.

You should now have a solid green @ LED or a solid green internet LED.

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